FAQs
Reservations
Do weather conditions affect all types of tours?
Weather conditions may affect some tours more than others, such as outdoor activities or boat trips. However, we offer many indoor options and alternatives for rainy days to ensure you still have an enjoyable experience.
Come posso verificare la disponibilità di un tour?
You can contact us directly through our website, by email, by phone, or via WhatsApp. Our team will be happy to check availability for your preferred dates.
How do I book a tour?
Once availability is confirmed, you can proceed with the booking directly through our website or with the assistance of our team. We will guide you step-by-step to complete the process.
Is it possible to organize customized tours?
Yes, personalized tours are available upon request. We can customize the itinerary, duration, and services to match your preferences. Please get in touch with our team for a custom quote.
What should I bring with me?
Most of our tours include everything you need for a comfortable and enjoyable experience. However, we recommend bringing comfortable clothing, suitable shoes for outdoor activities, and sunscreen, especially during the summer months. If specific items are required for a particular tour, our team will inform you in advance.
Payments and cancellations
What are the payment methods and terms?
We accept various payment methods, including credit cards, bank transfers, or payment links. Further details will be provided at the time of booking.
Do I need to print my booking confirmation?
You don't need to print your booking confirmation. You can simply show the digital version on your smartphone or any other device. If you prefer to have a hard copy, you are welcome to print it for your convenience.
Are there any additional costs beyond the listed price?
The listed price includes most of the services offered during the tour. However, there may be additional costs for optional activities, entrance fees to sites not included in the package, or extra services such as private transfers. All information regarding additional costs will be clearly specified at the time of booking or can be verified upon request by our Support Team.
Can I modify or cancel a booking?
Modifications or cancellations can be made in accordance with our booking policies. Please contact us as soon as possible for assistance. Specific terms and conditions vary depending on the type of tour selected.
PAYMENT POLICY
- Down Payment: To confirm your booking, a deposit of at least 30% of the total amount is required.
- Balance: The remaining balance must be paid no later than 14 days before the service date.
CANCELLATION POLICY
- Full Refund: Cancel up to 24 hours in advance to receive a full refund.*
- No-Fee Cancellation: No penalties apply for cancellations made up to 24 hours before departure.*
- Late Cancellations: A 100% cancellation fee applies for requests made after this deadline or in case of a no-show.
*Specific terms and conditions may vary depending on the type of tour selected.
Weather conditions
Can I change my tour date if the weather forecast is bad?
If the forecast doesn't look great and you'd rather move your tour to another day, get in touch with us right away. We’ll try our best to find a solution for you, depending on availability for the new requested date. Please keep in mind that we may not be able to guarantee last-minute changes.
Will the tour take place even in case of light rain?
Yes, our tours generally take place even in light rain, unless conditions become unsafe or uncomfortable for participants. In such cases, we recommend wearing appropriate clothing, such as raincoats and waterproof shoes. For specific tours, such as boat excursions, the final decision will be made by the captain or guide, based on the safety of the group.
Cosa devo fare se il meteo è incerto?
If the forecast looks uncertain, please get in touch with us 24 hours before your tour starts. We can provide the most up-to-date information and look into alternative options if needed.
Can I get a refund if the tour is canceled due to bad weather?
Yes, if the tour is canceled due to adverse weather conditions and it is not possible to reschedule or find a suitable alternative, you will be offered a full refund. Our team will guide you through the refund process quickly and easily.
What happens if the weather is unfavorable on the day of the tour?
The safety and comfort of our guests are our top priority. In the event of adverse weather conditions, such as heavy rain, thunderstorms, or rough seas, we will assess the situation and, if necessary, cancel or postpone the tour. In such cases, we will inform you promptly and offer alternatives, such as a date change or a different tour.