{"id":1005,"date":"2020-11-19T07:27:40","date_gmt":"2020-11-19T07:27:40","guid":{"rendered":"https:\/\/demo2wpopal.b-cdn.net\/triply\/?page_id=1005"},"modified":"2024-09-18T14:35:18","modified_gmt":"2024-09-18T12:35:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/pugliamare.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Find Answers<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Welcome to the FAQ<\/strong> section of Pugliamare.it!<\/p>

Here you will find answers to the most frequently asked questions about our services<\/b>, our policies<\/b> and everything related to the experiences we offer. Whether you are curious to find out more details <\/b>about bookings, rates or our packages, we are here to help.<\/p>

Below, you will find some useful information<\/b> that we hope will make your experience with us even more pleasant.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Reservations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check the availability of a tour?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can contact us directly via our website, by email, by telephone or on Whatsapp. Our team will be happy to check availability for the dates you are interested in.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I book a tour?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once availability is confirmed, you can proceed with the booking directly through our website or with the assistance of our team. We will guide you step by step to complete the procedure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to organize personalized tours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course, we are happy to create tailor-made experiences based on your preferences. Contact us to discuss your needs and we will design a tour that meets your wishes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do you need to bring?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Most of our tours include everything you need for a comfortable and enjoyable experience. However, we recommend that you bring comfortable clothing, shoes suitable for outdoor activities and sun protection, especially during the summer months. If specific items are required for a particular tour, you will be informed in advance by our team. It is not necessary to print the booking confirmation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The changes or cancellations can be made by following our booking policies. Please contact us as soon as possible for assistance. The specific conditions vary depending on the type of tour chosen. Please consult the Payments and Cancellations<\/a> section for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Payments and Cancellations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any additional costs to pay on top of the list price?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The list price includes most of the services offered during the tour. However, there may be additional costs for optional activities, entrance fees to sites not included in the package, or extra services such as private transfers. All information on additional costs will be clearly specified at the time of booking or verifiable upon request by our Support Team.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to print the booking confirmation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is not necessary to print the booking confirmation. You can simply show it in digital format on your smartphone or other device. If you prefer to have a paper copy, you can still print it for your convenience.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the payment methods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept several payment methods, including credit cards, bank transfer or payment links. More details will be provided at the time of booking.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Weather Conditions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if the weather is unfavorable on the day of the tour?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The safety and comfort of our customers are our priority. In the event of adverse weather conditions, such as heavy rain, thunderstorms or rough seas, we will evaluate the situation and, if necessary, proceed with the cancellation or postponement of the tour. In such cases, we will inform you promptly and propose alternatives such as a change of date or a different tour.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get a refund if the tour is canceled due to bad weather?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, if the tour is canceled due to adverse weather conditions and it is not possible to reschedule the date or find a suitable alternative, you will be offered a full refund. Our team will guide you through the refund process quickly and easily.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the weather is uncertain?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If the weather forecast is uncertain, we recommend that you contact us the day before the tour to receive updates. We will be able to provide you with the latest information and, if necessary, discuss any alternative plans.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill the tour also take place in case of light rain?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, our tours generally operate in light rain unless conditions become dangerous or uncomfortable for participants. In this case, we recommend wearing appropriate clothing, such as raincoats and water-resistant shoes. For some specific tours, such as boat excursions, the final decision will be made by the captain or guide, based on the safety of the group.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change the tour date if the weather forecast is not good?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If the weather forecast is not favorable and you prefer to reschedule the tour, please contact us as soon as possible. We will try to accommodate you, compatibly with the availability of places for the new requested date. However, last minute changes may not always be guaranteed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo weather conditions affect all types of tours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Weather conditions may affect some tours more than others, such as outdoor or boat tours. However, we have many options for indoor or alternative activities for bad weather days, to ensure you still have an enjoyable experience.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Trova risposte Benvenuti nella sezione FAQ di Pugliamare.it! Qui troverete risposte alle domande pi\u00f9 frequenti riguardo ai nostri servizi, alle nostre politiche e a tutto ci\u00f2 che riguarda le esperienze che offriamo. Che siate curiosi di scoprire maggiori dettagli sulle prenotazioni, le tariffe o i nostri pacchetti, siamo qui per aiutarvi. Di seguito, troverete alcune […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nFaq | Pugliamare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pugliamare.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faq\" \/>\n<meta property=\"og:description\" content=\"Trova risposte Benvenuti nella sezione FAQ di Pugliamare.it! Qui troverete risposte alle domande pi\u00f9 frequenti riguardo ai nostri servizi, alle nostre politiche e a tutto ci\u00f2 che riguarda le esperienze che offriamo. Che siate curiosi di scoprire maggiori dettagli sulle prenotazioni, le tariffe o i nostri pacchetti, siamo qui per aiutarvi. Di seguito, troverete alcune […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pugliamare.it\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Pugliamare\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pugliamarexperience\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-18T12:35:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pugliamare.it\/faq\/\",\"url\":\"https:\/\/pugliamare.it\/faq\/\",\"name\":\"Faq | Pugliamare\",\"isPartOf\":{\"@id\":\"https:\/\/pugliamare.it\/en\/#website\"},\"datePublished\":\"2020-11-19T07:27:40+00:00\",\"dateModified\":\"2024-09-18T12:35:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/pugliamare.it\/faq\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pugliamare.it\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pugliamare.it\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/pugliamare.it\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Faq\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/pugliamare.it\/en\/#website\",\"url\":\"https:\/\/pugliamare.it\/en\/\",\"name\":\"Pugliamare\",\"description\":\"Esperienze, Soggiorni e Tour personalizzati in Puglia\",\"publisher\":{\"@id\":\"https:\/\/pugliamare.it\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/pugliamare.it\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/pugliamare.it\/en\/#organization\",\"name\":\"Pugliamare srl\",\"url\":\"https:\/\/pugliamare.it\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/pugliamare.it\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/pugliamare.it\/wp-content\/uploads\/2021\/04\/cropped-cropped-Risorsa-2.png\",\"contentUrl\":\"https:\/\/pugliamare.it\/wp-content\/uploads\/2021\/04\/cropped-cropped-Risorsa-2.png\",\"width\":374,\"height\":117,\"caption\":\"Pugliamare srl\"},\"image\":{\"@id\":\"https:\/\/pugliamare.it\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/pugliamarexperience\",\"https:\/\/www.instagram.com\/pugliamare\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Faq | Pugliamare","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/pugliamare.it\/en\/faq\/","og_locale":"en_GB","og_type":"article","og_title":"Faq","og_description":"Trova risposte Benvenuti nella sezione FAQ di Pugliamare.it! Qui troverete risposte alle domande pi\u00f9 frequenti riguardo ai nostri servizi, alle nostre politiche e a tutto ci\u00f2 che riguarda le esperienze che offriamo. Che siate curiosi di scoprire maggiori dettagli sulle prenotazioni, le tariffe o i nostri pacchetti, siamo qui per aiutarvi. Di seguito, troverete alcune […]","og_url":"https:\/\/pugliamare.it\/en\/faq\/","og_site_name":"Pugliamare","article_publisher":"https:\/\/www.facebook.com\/pugliamarexperience","article_modified_time":"2024-09-18T12:35:18+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pugliamare.it\/faq\/","url":"https:\/\/pugliamare.it\/faq\/","name":"Faq | Pugliamare","isPartOf":{"@id":"https:\/\/pugliamare.it\/en\/#website"},"datePublished":"2020-11-19T07:27:40+00:00","dateModified":"2024-09-18T12:35:18+00:00","breadcrumb":{"@id":"https:\/\/pugliamare.it\/faq\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pugliamare.it\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/pugliamare.it\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pugliamare.it\/"},{"@type":"ListItem","position":2,"name":"Faq"}]},{"@type":"WebSite","@id":"https:\/\/pugliamare.it\/en\/#website","url":"https:\/\/pugliamare.it\/en\/","name":"Pugliamare","description":"Esperienze, Soggiorni e Tour personalizzati in Puglia","publisher":{"@id":"https:\/\/pugliamare.it\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pugliamare.it\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/pugliamare.it\/en\/#organization","name":"Pugliamare srl","url":"https:\/\/pugliamare.it\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/pugliamare.it\/en\/#\/schema\/logo\/image\/","url":"https:\/\/pugliamare.it\/wp-content\/uploads\/2021\/04\/cropped-cropped-Risorsa-2.png","contentUrl":"https:\/\/pugliamare.it\/wp-content\/uploads\/2021\/04\/cropped-cropped-Risorsa-2.png","width":374,"height":117,"caption":"Pugliamare srl"},"image":{"@id":"https:\/\/pugliamare.it\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pugliamarexperience","https:\/\/www.instagram.com\/pugliamare\/"]}]}},"_links":{"self":[{"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/pages\/1005"}],"collection":[{"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/comments?post=1005"}],"version-history":[{"count":3,"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/pages\/1005\/revisions"}],"predecessor-version":[{"id":28515,"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/pages\/1005\/revisions\/28515"}],"wp:attachment":[{"href":"https:\/\/pugliamare.it\/en\/wp-json\/wp\/v2\/media?parent=1005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}